How to Handle Ecommerce Returns: Best Practices for Apparel

Allowing anyone with an internet connection to establish their own e-commerce store, Shopify is used by millions of retailers to sell their products online. The platform makes setting up and managing a store simple, yet its standard return management process leaves plenty to be desired.

You receive a return request and log in to see what the problem is. You compare the return reasons against your policy and decide whether to grant the request. You fill in the details, purchase a shipping label and send it to the customer. Then you move on to the next one and, before you know it, that time you put aside to update your product pages or create marketing content has disappeared. Or, you could let automation do the heavy lifting…

Thankfully, Shopify’s thriving user base has attracted a marketplace full of developers creating useful plugins. With the right set of tools, Shopify store owners can streamline the entire returns process — for themselves and for customers.

using return management plugins to handle e-commerce returnsShopify users can automate decisions based on predefined rules, target customers with value-retaining offers, generate return labels, gather feedback and provide status updates (without lifting a finger).

Alternatively, retailers could always save themselves the trouble of dealing with sky-high return rates by implementing a solution that tackles the leading causes of apparel returns — YourFit customers can effortlessly integrate with Shopify via widget or API and start reducing their return rates in as little as five weeks!